In today’s competitive retail environment where customer expectations are ever-changing, businesses should strive beyond simple order fulfilment to providing exceptional customer experience….
Santosh Kumar is our Head of IT Operations at Y3 Technologies Pte Ltd, who has been an invaluable part of our Y3 family for over two decades. Santosh's journey with us began in 2003 when he joined as a software consultant. Since then, he has donned multiple roles, each contributing significantly to the successful delivery of projects and the effective management of our IT operations.
Santosh brings with him a wealth of experience and expertise, having previously worked in the logistics industry. His unique blend of industry knowledge and technical prowess has been instrumental in our ongoing success. With a Master's Degree in Computer Science, Santosh possesses the qualifications and insight that have made him a true trailblazer in our field.
Passionate about implementing best practices and delivering services of the highest quality, Santosh Kumar is more than a professional; he is a driving force behind our commitment to excellence. His dedication to our company's mission and values has not only shaped our approach to IT operations but has also set the standard for innovation and customer satisfaction. In his role as Deputy Head of IT Operations, Santosh continues to lead by example, inspiring our team to reach new heights. His unwavering commitment to quality service delivery is a source of inspiration for all who have the privilege of working alongside him.
As Y3 CEO, Navin is responsible for the company’s overall strategy, driving revenue growth through Y3’s cutting edge omni-channel supply chain solutions and services and ensure that the company is delivering value to its customers. He will work closely with the executive team to implement the company’s vision and mission and ensures that the company achieves its goal of becoming Asia Pacific’s leading supply chain, logistics and omni-channel e-commerce technology provider.
Navin brings with him over 25 years of experience in information technology, with extensive knowledge of the logistics and supply chain industry and government sector. Prior to joining Y3, Navin was the Senior Director and APAC Regional Head of DSV Global Transport & Logistics. He had spearheaded digitisation initiatives, explored new technologies, and innovatively automated business services to drive operational excellence.
In an earlier role, he was the Senior Director, APAC Regional Head – IT Service Management and Information Security Management in DHL Global Forwarding & Freight, spending substantial time overseeing successful implementations of business applications and all related IT solutions across countries in DHL. He has spent few years in DHL Supply Chain, supporting Regional IT Programs previously. Navin holds an MBA from the University of Queensland, Australia, and a Master’s Degree in Computer Applications. He is SAFe 6.0 agilist and holds several memberships in well-acclaimed institutes, which include the Singapore Computer Society, Scaled Agile Inc., Scrum Alliance, and DevOps Institute.
Anandhan is Y3’s Deputy Head and has been part of Y3 for over 20 years.
As one of Y3’s prized loyal employee, he joined the company in April 1996 as a graduate officer. Prior to his current role, he led the Product Development and Quality Assurance Department.
Anandhan is passionate about enabling best practices and enhancing customer experience in service delivery while maintaining a strong continuous improvement in his team’s culture and mindset.
Jeffrey is a seasoned business professional with an impressive track record of driving revenue growth and leading high-performing sales teams. With over 20 years’ in business and sales, he has established himself as a dynamic and results-oriented leader known for his strategic vision and commitment to excellence.
As the Head of Sales at Y3, Jeffrey is responsible for overseeing a diverse team of presales consultants and sales professionals, shaping the company's sales strategy, and ensuring consistent revenue generation. He has the ability to identify emerging market trends and develop innovative strategies to capitalize on opportunities. His passion for staying at the forefront of supply chain and logistics technology industry changes has allowed him to guide the company through periods of growth and adaptation.
Throughout his career journey including his tenure with SAP and NCS, Jeffrey has been dedicated to mentorship and coaching. He firmly believes in the power of a customer-centric and motivated team to co-creating solutions that value-adds to organisations. His commitment to professional delivery has led to over-achievements in sales performance.
Jeffrey holds an MBA from the University of Adelaide, Australia, and an Honours Degree in Electrical and Electronic Engineering from National Technological University, Singapore. He is an avid volunteer who volunteers in social causes such as prison consulting and organisations that focus on inclusivity for the disabled such as Running Hour (2022 co-vice-chairman) and Singapore Association of Visually Handicap (2021 sub-committee).
As Y3’s Head of Product Management, Lee Kiow leads a team of Project Managers and Technical Leaders in SCM’s Application Systems implementation across ASEAN, China, India and Australia for the following solution suites – WMS, TMS, FMS & Financial Service Engine, Route and Load Planning, Replenishment Module and Mobility Solution.
She boasts over 20 years of experience in SCM Software Design & Development and Project Implementation, 8 years of which were dedicated to application design of end-to-end SCM solution suite and 12 years to projects implementation for MNC customers across a range of industries.
During her stay at Y3, Lee Kiow was involved in a range of notable projects. She has implemented WMS and TMS systems for large scale FMCG client and an ASRS project with full integration to WMS. She has also implemented a Regional Part Merging project for Dell in Malaysia, Singapore and Thailand and was involved in multiple generation of IT Application System design.
Lee Kiow is also the IT Solutions designer for the Supply Chain City for YCH, which has integrated SCM with RFID & OCR technology and integration with Automated MHE (ASRS).
As Y3’s Head of Product Technology, Chih Nam is responsible for the planning and execution of Y3’s product strategy where he champions the adoption of Y3’s supply chain solutions and products by incorporating best-in-class technologies to meet the evolving needs of customers. Chih Nam boasts over 20 years of experience across 3 different countries namely the UK, China and Singapore where he has designed and implemented IT systems across Asset Management, Nuclear Plant Safety Analysis, Warehouse Management, Transport Management as well as RFID related systems across retail, nuclear and logistics sectors.
Since joining Y3 in 2007, he has held various Senior Executive Management roles in Research & Development and Service Support. Within Research & Development, Chih Nam led a team of over 30 software developers to drive requirements mapping and feature improvements across Y3’s WMS and TMS solutions. His involvement in Service Support enabled him to lead a team of over 50 managers, business analysts and senior staff across 10 APAC countries in support of over 150 customer accounts in the electronics, FMCG and healthcare sectors. Chih Nam also led Y3’s expansion into Greater China where he spearheaded the development of a range of flagship RFID and middleware products and has set up an “Internet of Things” Innovation Centre in Tianjin.
